Orders¶
Every purchase appears under Orders. An order is a permanent snapshot — it records the exact items, names, and prices at the moment of sale, so editing a product later never changes past orders.
Process an order¶
- Open Orders and select the order.
- Review the items, customer details, and shipping address.
- Pack and post the order, then mark it fulfilled / add tracking so the customer knows it's on the way.
What the customer sees¶
- An order confirmation email and page right after checkout.
- A track-order page (
/track) where they can look up their order. Each order has an unguessable token, so order details can never be reached by guessing a number.
Refunds & disputes¶
- Issue refunds from your Stripe dashboard; the order reflects the refund.
- Chargebacks/disputes are handled in Stripe — keep your order and shipping records to respond. See Connect payments.
Inventory¶
If you track inventory, stock is reduced as orders come in; a product that hits zero shows Sold out automatically (unless you allow backorders).